...because we tired of battling with the phone company to fix the static on our line. Actually, static was pretty minor compared to the crossing lines we experienced prior to that. It was unnerving to pick up the phone on the first ring and find another person saying hello to the same caller. I usually hung up. I figured if the stranger answering my phone really wanted to talk with my mom, that was fine with me. Maybe a friendship would blossom.
The thing that forced us to drastic measures was the computerized voice on the automated repair system saying "We will be out to repair your line between 8 a.m. and 8 p.m. on Friday." Seriously? They needed us to stay put for 12 hours. Well, we did. And, they never showed. Oh, the acres were smoking that night! I was furious. I whipped out my static laden phone and starting punching numbers. They must have known it was me. No matter what I tried or how long my hubs and I traded off waiting on hold, we could not drum up a live person.
So, we cancelled. You can bet I talked to a live person then. She tried everything on her little check sheet to get me to hang onto that phone number. She finally stopped trying when I said, "Your company asked up to wait for a repair appointment that would take place between 8 a.m. and 8 p.m. and no one ever showed up. Why would I want to keep service on this line?" I heard...silence. I waited a couple beats and the asked, "Hello?" She replied, "Um, oh yes. I am just processing your request."
When a corporation gets so big that customer service falls on the list of priorities it is time to pack-up my business and take it elsewhere. In this economy, I want a bit more for my buck. In this case, a live person to speak with from the get-go would have been a pleasant start.